How Can We Help?
Find answers to common questions and get support
🔍 Frequently Asked Questions
How do I get started with EnigmAPI?
Getting started is easy:
- Sign up for an account at enigmapi.com/signup
- Connect your exchange API keys (Binance, etc.)
- Choose a bot strategy (Proven 461% CAGR or Custom)
- Run a backtest to verify performance
- Deploy your bot and start trading!
Is my money safe? Do you have withdrawal access?
Your funds are 100% safe. EnigmAPI never requests withdrawal permissions. All API keys are scoped to trading only. Your funds never leave your exchange account - we can only execute trades on your behalf.
What is the 461% CAGR strategy?
Our Proven strategy has achieved 461% Compound Annual Growth Rate in historical backtests with a 72.7% win rate. This strategy is pre-configured and ready to deploy. Results are based on historical data and past performance does not guarantee future results.
Can I test the bot before using real money?
Absolutely! We provide two testing options:
- Backtesting: Test on historical data to see how the strategy would have performed
- Paper Trading: Run the bot in real-time with simulated money before deploying to production
How much capital do I need to start?
Minimum recommended capital varies by strategy and market conditions, but generally:
- Starter: 10M+ IDR (or equivalent in USD/crypto)
- Pro: 100M+ IDR for optimal performance
- Elite: 500M+ IDR for maximum profit share (75%)
What exchanges are supported?
Currently we support Binance. Additional exchanges coming soon based on user demand.
How do profit sharing tiers work?
Your profit share percentage depends on your tier:
- Starter (65%): You keep 65% of profits
- Pro (70%): You keep 70% of profits
- Elite (75%): You keep 75% of profits
Higher capital = higher profit share. No performance fees beyond profit sharing.
Can I stop my bot anytime?
Yes! You have full control. Use the emergency stop button to halt trading immediately. You can also pause, resume, or delete bots anytime from your dashboard.
Do you offer customer support?
Yes! We provide support via:
- Email: support@enigmapi.com (24-48 hour response)
- Telegram community: t.me/enigmapi
- Documentation: Complete API docs
What happens if the bot loses money?
Trading involves risk. EnigmAPI does not guarantee profits. We provide:
- Stop-loss settings to limit downside
- Real-time monitoring and alerts
- Historical backtesting to assess risk
- Risk management tools
Always trade responsibly and never invest more than you can afford to lose.